Your Privacy, our Priority

Creating an Account

1.1 To use certain features of the Application (e.g., ordering Products, posting rating/reviews, receiving Pharmart notifications), you must set up an account with (“Pharmart Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your Name, Date of Birth, Gender, Email Address, Mobile number and billing/shipping Address. All of your registration information is protected by our Privacy Policy.
1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
1.3 Your Pharmart Account username is personal to you. You may not transfer your account and you will be responsible for the activities associated with your Pharmart Account.
1.4 will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Pharmart account, you shall immediately notify
1.5 It is your responsibility to keep your Email Address up-to-date on your account setup at, so that we can communicate with you electronically.

Contact Information

2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to
2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers except the Pharmacist who delivers the product to the Customer or user.
2.3 does not share any of the contact information of its users. These contact information is solely to verify the identification of its users.

Customer eligibility

3.1 Our Customers or Users must be over 18 years of age and registered with us. is not intended for children under the age of 18. We will not knowingly collect information from Pharmart visitors in this age group.
3.2 We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
3.3 You can make the payment only by Cash on Delivery.

Use of Information on the Application

4.1 The information provided on the Application or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
4.2 The information on this Application is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
4.3 does not endorse any views or opinions that may be included in the Application Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and

Disclaimer of Warranties and Limitation of Liability

5.1 All information, Products and services included on or otherwise made available to you through this Application are provided by on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Application is at your sole risk.
5.2 assumes no responsibility for any damages or viruses that may infect your mobile equipment or other property on account of your access to, use of, or browsing in this Application.
5.3 has exerted reasonable efforts to ensure that all information published on the Application is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Application at our sole discretion.
5.4 cannot guarantee the adequacy, currency or completeness of the Application content. does not warrant or endorse the effectiveness, quality or safety of the Products available on its Application.
5.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Application. is not associated with any manufacturer of medicines or other products on the Application. We do not warrant that the Application, or its content will meet your requirements.
5.6 We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Pharmart explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party Applications, which are in no way associated with us.
5.7 accepts no responsibility for any loss or damage suffered due to your reliance on the produsct reviews posted by the Pharmart Users.
5.8 reserves the right to modify or withdraw any part of the Application or any of its content at any time without notice.

Application Availability

We take all reasonable care to ensure the availability of the Application 24 hours every day, 365 days per year. However, the Application may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. does not warrant uninterrupted access to this Application or any linked Application. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Application.

Terms of Sale

7.1 may accept or decline any order placed by a Customer in its absolute discretion without liability to you.
7.2 reserves the right to discontinue any program or offer on its Application.
7.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on
7.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy Pharmart and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
7.5 If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the Pharmacy Pharmart and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise Pharmart and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfilment of your order.
7.6 "If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy Pharmart and/or its affiliates on the Patient's behalf."

Prescription Medication Policy

8.1, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.
8.2 will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before you can choose the low-cost generic option in the Application, please ask your doctor to add the generic drug to your prescription.
8.3 The drug information provided in the is for informative purposes only and this Application is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Application.
8.4 Pharmart requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from
8.5 At, a Caregiver can order prescription medicines on your behalf.

Returns/Refunds Policy

At, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 6 days of the arrival of your order. You may receive a full refund based on the conditions listed below:
Please note: Pharmart ‘Returns Policy’ may vary depending on the specific nature of the products.
Refunds Possible If the Item(s) You Received:
1. Is different from the ones you ordered; are lost or damaged during transit; is past its expiry date; is a defective item. Returns NOT Eligible If the Item(s) You Ordered:
2. Is without original packing/accessories. falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers) and other Personal hygiene products; is used or tampered with.

User Indemnification

You hereby agree to indemnify, defend, hold harmless and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.

Applicable Law and Jurisdiction

This privacy policy and your use of this Application and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Navi Mumbai and Mumbai.


If any provision of these privacy policy s shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these privacy policy and shall not affect the validity and enforceability of any remaining provisions.

No Waiver

No failure on the part of to enforce any part of these privacy policy shall constitute a waiver of any of Pharmart’ rights under these privacy policy , whether for past or future actions on the part of any person. Neither the receipt of any funds by Pharmart nor the reliance of any person on Pharmart actions shall be deemed to constitute a waiver of any part of these privacy policy. Only a specific, written waiver signed by an authorised representative of shall have any legal effect whatsoever.


14.1 reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Application, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.
14.2 shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
14.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
14.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Application.
14.5 does not endorse and is not responsible for any Submissions on its Application. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.


You agree that, in its sole discretion and for any or no reason, including without limitation if you breach these privacy policy , may terminate your access to and use of the Application, at any time. You agree that any termination of your access to the Application or suspension of your account may be effected without prior notice, and you agree that shall not be liable to you for any such termination. Your right to use the immediately ceases upon termination of your access/use of the Application.

Changes to these Privacy policy

We reserve the right to amend these privacy policy from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these privacy policy on the Application. It is your responsibility to review the Privacy policy regularly. Your continued use of the Application following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended privacy policy . This policy was published on 06/11/2016.

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